Terms and Conditions

If you have any questions or concerns, let us know.

TERMS OF SERVICE

  • Tampa Bay PooPatrol is an independently owned and operated business (“us,” “we,” or “our”)that provides pet waste removal services to residences, businesses and commercial properties.
  • Tampa Bay PooPatrol is an independently owned and operated business (“us,” “we,” or “our”)that provides pet waste removal services to residences, businesses and commercial properties.
  • The following terms of service “Terms” govern the sales and services provided by us“Services”.  
  • By accepting our Services, you are bound to these Terms.
  • The customer understands our ability to provide services can be dependent on weather, condition of yard and grass height, access to your yard, which is the property owner’s responsibility, and other unknown outside influences.

PET WASTE REMOVAL SERVICES

Tampa Bay PooPatrol offers residential and commercial pet waste removal services. These services include one-time cleaning, weekly and twice-a-week cleaning, and bi-weekly cleanings. All pricing is based on an area of 1/8th of an acre or 5,000 square feet.
Larger areas will have an additional charge.

  • Accessing your yard - The Customer understands that if Tampa Bay Poo Patrol can’t access the area to clean due to a locked or blocked gate or dogs in the yard, the cleaning will be skipped, and charges will still apply. Tampa Bay PooPatrol suggests adding gate combinations or lock keys to your file to avoid locked gates. If the customer requests that we come back, a $5 driving fee will be added to the following month’s bill.
  • Weather - Tampa Bay Poo Patrol will work through the rain and chill as long as it is safe.  The customer understands we cannot work through severe thunderstorms, high winds, extremely high temperatures, or flooding. Tampa Bay PooPatrol is a monthly subscription service. No refunds will be offered for missed cleanings due to weather. If the cleaning must be skipped, we will be there for the following cleaning and will scoop any additional waste that has accumulated. If you need the area cleaned before your next scheduled service, please call us, and we will try to accommodate you, but it is not guaranteed.
  • Holidays - Tampa Bay Poo Patrol does not provide services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day. If your pick-up day falls on one of these days, we will skip service that day and pick up the following service day. There are no refunds for a missed pick up as we will still scoop the accumulated waste at our next visit.
  • Billing - Tampa Bay Poo Patrol pre-bills every four weeks for our service. Your bill will be emailed and texted to you via Square for payment. All customers are required to have a credit card/bank account on file, and your account will be charged the day your invoice is sent.·     If your card is declined, we will discontinue service immediately until the issue has been resolved. If more than 30 days have passed since your last cleaning, an initial cleaning fee will be applied when service is resumed.
  • One-Time Cleanings require a 50% deposit at the time of booking, and the remainder is paid after the service has been completed. Payment is due within 24 hours. If any payment becomes more than 30 days late, Tampa Bay Poo Patrol will turn your account over to collections.
  • Tall grass, leaves, and other debris – The customer must acknowledge that it can be difficult to find pet waste in tall grass or other yard debris, including leaves and grass clippings. TampaBay Poo Patrol will always do our best to clean your yard, and we understand that maintaining your yard is much work and may not always be in the best shape. If your grass is tall when we come, there may be some dog waste that is missed due to the condition of the yard.
  • Additional Fees - The following are items we charge extra for: Cleaning/sanitizing dog waste from decks/patios/sidewalks ($5/visit), Locked gate return ($5/time)

Privacy Policy

We may collect personal information from you on our site or through any other digital or personal communication with you. Information collected by us is voluntarily provided by you and may include information such as your name, email address, phone number, and physical address. Our sites may collect general information about the service you are requesting, such as the type of property and area needing service, the type and number of pets you have, and general information about your pet’s behavior.

  • We collect information about you to provide you with our services. We use personal information about our users for a variety of purposes related to our business, your information is for Tampa Bay Poo Patrol use only. We will never sell your information or send it to third parties.
  • We may provide user information to third-party service providers or vendors for purposes of, including without limitation, processing your payments or sending information to you, data tracking, maintenance, or development of our Customer Relationship Management System.
  • We may also share your personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal processes to establish or exercise our legal rights or defend against legal claims or as otherwise required by law.

Shut Down

Tampa Bay Poo Patrol reserves the right to shut down operations for two weeks each calendar year for vacation. You will be billed at your normal monthly rate unless you scoop your yard fully during our shutdown.

Revisions

Tampa Bay PooPatrol provides the above Services to you subject to these Terms, which may be amended from time to time without notice to you. Amendments will be effective upon posting such updated Terms on our website. We recommend you visit to review any changes in our practices. Your continued use of our Services shall constitute acceptance of any changes to the Terms. Revised March 23, 2023